Refund policy

Refund Policy

At Wakacon, we are committed to providing high-quality products and ensuring our customers' satisfaction. Our refund policy is designed to support our customers while maintaining our standards and sustainability.

Refund and Return Guidelines:

Time Frame for Returns:
- You must request a return within 30 days of the purchase date to be eligible for a refund.
Condition of the Product:
- Products must be returned in the original packaging, unopened, and in the condition you received them. Opened or used products are not eligible for returns due to the nature of herbal supplements.
Exceptions and Non-Returnable Items:
- Products purchased on sale or with a discount are considered final sale and are not eligible for returns.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error cannot be returned.
Contact Before Returning:
- Please contact our customer service team under Contact Us on the footer menu before sending any product back. We can offer guidance and see if there are alternatives to a return, such as product replacements for any issues that fall under warranty.
Shipping Costs for Returns:
- Customers are responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.
Refund Process:
- Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

We appreciate your understanding and adherence to our refund policy, which helps us keep our prices fair and our quality high. If you have any questions or need assistance, please do not hesitate to contact us.